Returns

Returns are accepted within 14 days after delivery (exchange or refund).

If for any reason you need to return an item within 14 days of receiving delivery, please file an exchange or return request in the "My Account" section of the Site. You then have 7 calendar days to return the products at your own cost at:

Mademoiselle Spin
4 Passage St antoine
92500 Rueil-Malmaison
France

If you return goods to Mademoiselle Spin, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery. If the package is lost, no refund will be given without the proof of postage. We do not refund return postage charges unless the item received is damaged, or the item received is incorrect from the option of product that is selected and appears on your order. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.

We only accept returns on products and items that are unused/untested, in re-saleable condition and complete with any manufacturer packaging it was supplied in. Mademoiselle Spin will determine whether the items are in perfect condition upon receiving the package. No returns will be accepted if the returned items have been visibly used or damaged by the Customer and if this use or damage has rendered the items unsuitable for sale. All products must be tried on with underwear. As a hygienic measure, the returns that do not comply with this procedure will not be accepted.

If the return is refused by Mademoiselle Spin, then the items will be returned to the customer at his own expense.

Mademoiselle Spin will refund returned items within 30 days from the cancellation of the order (subject to the aforementioned return conditions).

In the case of an exchange, if the amount of the customer's exchange order is more than his or her initial order, he or she may pay the price difference. The dispatch of the customer's exchange order is conditional upon confirmation of this payment. The shipping charges are assumed by Mademoiselle Spin for an exchange with a delivery address in Metropolitan France.


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